FAQ - Questions and Answers
Most frequent questions and answers
The order is sent for processing immediately after payment, and within 5-10 work days from the date of payment, the order is sent from Thailand.
For fast processing it is recommended to pay for the order during 1-3 days by Direct transfer and send us check to E-mail. If the order was placed, but not paid, and our specialist could not get through to you, then after 3 days the order will be automatically canceled. You can read more about the terms and methods of payment in the Payment section.
We will calculate shipping costs for you individual after ordering with Thai Post rates. You can check the rates on the website before – thailandpost.co.th
You have to fill on the website weight and your country and check shipping costs. Shipping wheight is calculated by our website automatically when items are added to the cart. To do this, you need to add products and go to the checkout. Then you need to choose your country and at the right bottom you will see the weight of your order. All shipments are carried out at the rates of Thai Post and you need to pay for them, it is impossible to send a parcel for free.
Delivery from Thailand to your country takes on average 2-4 weeks (for Air Thai Post), 1-4 months (Surface Thai Post) and 1-2 weeks (Private Delivery Company) from the moment the parcel was sent. More details about delivery can be found in the Shipping section.
Yes, you can choose your own cargo company and pay for delivery directly to them. We will formed you order and transfer it to cargo company in Pattaya or Bangkok.